Below you’ll find details on how we process and ship orders, accepted payment methods, and what to expect if you ever need help with an order.
Shipping Information
Where We Ship
United States:
We currently ship anywhere within the United States, including Alaska and Hawaii.
International Shipping:
At this time, we do not offer international shipping. We hope to expand our shipping zones in the future.
Shipping Options & Costs
Standard Shipping (U.S. only)
- Shipping rates are calculated at checkout based on weight and destination.
- Orders ship via USPS.
- Free in-store pickup is available at our Wheaton, IL location.
Expedited Shipping
- Expedited options may be available at checkout depending on your location.
- Prices are automatically calculated based on USPS rates.
Local Pickup
- Select "In-Store Pickup" at checkout. In-store pickup may not be available same-day. You will receive an email notification when your order is ready.
Order Processing & Delivery Times
- Processing Time: Most orders ship within 1–3 business days.
- Custom, fragile, or high-value items (such as certain crystals, artwork, or consignment pieces) may require additional handling time for safe packaging.
- Once shipped, delivery times depend on your chosen carrier and location.
You will receive tracking information by email as soon as your order is on its way.
Returns, Exchanges & Damages
Please refer to our full Return Policy for complete details. Below is a summary of how we handle shipping-related concerns.
Returns & Exchanges
- Books, gifts, and most retail items may be returned within 14 days of delivery as long as they are in new, unused condition.
- Certain items—such as readings, classes, digital products, and specific high-value or delicate crystals—may be final sale, which will be clearly noted on the product page.
- Crystal jewelry & tumbled crystals: Photos represent the style of the item, not the exact stone you will receive. Natural variations are expected.
Damaged, Incorrect, or Lost Packages
If your order arrives damaged, incomplete, or goes missing in transit, please contact us within 7 days of delivery (or expected delivery date).
We will help file claims with the carrier when applicable and work with you to find a resolution.
Payment Information
Accepted Payment Methods
We accept the following secure payment options:
- Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay through our payment processor Lightspeed Payments.
- Quest Bookshop Gift Certificates (redeemable in-store only unless your ecommerce system supports online redemption)
Payment is processed at the time of checkout.
Payment Requirements & Instructions
- All prices are listed in USD.
- Orders must be paid in full before shipping.
- If your payment fails, please try again or use another method. If issues persist, reach out and we’ll be happy to help.
- If you are interested in purchasing select Theosophical Publishing House (TPH) titles wholesale, please contact us.
Contact Us
If you have any questions about your order, shipping, or payment, we’re here to help.
Quest Bookshop
306 W Geneva Rd.
Wheaton, IL 60187
questbookshop@theosophical.org
(630) 665-0123
We strive to make every step of your shopping experience smooth, friendly, and transparent. Thank you for supporting the mission of the Theosophical Society through your purchase!
